daya Platform Account Terms
When you open an account on daya, you agree to our terms governing deposits, withdrawals, betting activity, and account management. These terms apply to all members regardless of location, though our services are available only where local law permits. We enforce these terms consistently across all game categories — football betting, live-dealer tables, slots, and esports markets.
Our terms cover account eligibility, payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), dispute resolution, and your rights and responsibilities as a daya member. We do not use hidden clauses or surprise restrictions. Instead, we set out our policies clearly so you know what to expect when you join daya.
This page explains the key terms that govern your account and activity on our platform.
Account opening and eligibility on daya
To open an account on daya, you must meet eligibility requirements set by your jurisdiction's applicable law. We do not impose a universal age requirement; instead, we defer to the legal age of majority or minimum gaming age in your location. During registration, you confirm that you meet these eligibility criteria. We then require identity verification — you upload a government-issued ID and proof of address. This Know Your Customer (KYC) process is mandatory and typically completes within standard business hours.
Your account is personal and non-transferable. You are responsible for keeping your login credentials confidential. If you suspect unauthorized access, contact our support team immediately. We will verify your identity and help you regain control of your account. We do not hold accounts liable for unauthorized activity if you have failed to protect your credentials, but we will assist with account recovery if you follow our verification process.
We reserve the right to suspend or close accounts that violate our terms. Violations include providing false information during registration, using multiple accounts to circumvent limits, engaging in fraud, or attempting to manipulate odds or game outcomes. If we close your account due to a violation, we will notify you and explain the reason. You may request a review of the decision through our support channels.
Deposits, withdrawals, and payment terms on daya
We accept deposits via eight payment methods. Mobile wallets (DANA, e-wallet, mobile banking, local payment, online payment) typically settle within minutes. e-wallet leverages standardized infrastructure and settles according to your bank's processing window. Direct bank transfers (mobile banking, local payment, online payment, e-wallet) may take one to two business days. We do not charge deposit fees — the amount you transfer is credited to your account in full.
Your account balance is pooled across all game categories. Winnings from Liga 1 betting, live-dealer tables, slots, or esports markets all contribute to the same balance. You can withdraw at any time, subject to account verification. Withdrawals are processed during standard business hours. Timing depends on your chosen payment method — mobile banking and local payment typically settle within hours, while bank transfers follow standard settlement windows. We do not charge withdrawal fees.
We do not accept deposits from third parties. Your account must be funded by you directly using a payment method registered in your name. If we detect deposits from unregistered sources, we may freeze your account pending investigation. This policy protects your account from unauthorized funding and ensures compliance with financial regulations.
Deposits are final once processed. We do not reverse deposits except in cases of technical error or fraud. If you believe a deposit was processed incorrectly, contact our support team with transaction details. We will investigate and correct the error if confirmed.
Betting, settlement, and dispute resolution on daya
When you place a bet on daya, you confirm that you understand the odds, payout structure, and rules of the game. For football matches, settlement occurs within minutes of the final whistle. Live-dealer games settle as play concludes. Slot games pay out instantly. We do not delay settlement except in cases of technical malfunction or suspected fraud.
We settle bets based on official match results or game outcomes. For football, we use data from official league sources (Liga 1, Piala AFF, Champions League, etc.). If a match is abandoned, postponed, or voided, we follow standard betting rules — typically refunding wagers or settling based on the score at the time of abandonment. We publish these rules clearly before you place a bet.
If you dispute a settlement, contact our support team within seven days of the event. Provide your account details, bet reference, and explanation of the dispute. Our team will review the official result and our settlement records. If we confirm an error, we will correct your account immediately. If we confirm the settlement was correct, we will explain our decision. Our decision is final unless you have evidence of fraud or system malfunction.
We do not offer refunds on losing bets. Bets are settled according to the outcome of the event and the rules published at the time of betting. If you believe a bet was placed in error (e.g., you selected the wrong team or amount), contact us immediately. We may cancel the bet if it has not yet been settled, but we cannot reverse settled bets.
Bonus terms and promotional offers on daya
We occasionally offer promotional bonuses to new or existing members. Any bonus offer includes specific terms — eligibility requirements, wagering conditions, expiration dates, and withdrawal restrictions. We publish these terms clearly before you accept a bonus. By accepting a bonus, you agree to its terms.
Bonuses are not guaranteed and may be withdrawn or modified at our discretion. We reserve the right to cancel a bonus if we detect abuse, fraud, or violation of bonus terms. If we cancel a bonus, we will notify you and explain the reason. Bonus funds that have not been wagered may be forfeited if the bonus expires.
Your rights and our responsibilities on daya
We at daya commit to protecting your account data through industry-standard encryption and secure storage. We do not share your personal information with third parties except as required by law or to process your payments. Our full data policy is outlined in our privacy policy
We provide English-language support during standard business hours. Our support team can assist with account issues, payment questions, betting mechanics, or dispute resolution. Response times vary depending on inquiry volume, but we aim to address urgent issues within standard service windows. For account recovery or security concerns, we prioritize your request.
We reserve the right to modify these terms at any time. We will notify you of material changes through your account dashboard or email. Continued use of daya after notification constitutes acceptance of the updated terms. If you do not agree with changes, you may close your account and request a withdrawal of your balance.
Our services are available only where local law permits. We do not operate in jurisdictions where online gaming is prohibited. If your location becomes unsupported, we will notify you and allow you to withdraw your account balance. We are not liable for service interruptions due to legal or regulatory changes in your jurisdiction.
These terms are governed by the laws applicable in the jurisdiction where daya operates. Any disputes arising from your use of daya will be resolved through our dispute process first. If resolution cannot be reached, disputes may be escalated to arbitration or legal proceedings as permitted by applicable law. By using daya, you agree to these terms and our dispute resolution process.
Service availability
We at daya provide our services only where local law permits. Our platform is not available in jurisdictions where online gaming is prohibited by applicable law. We respect the regulatory frameworks established by each region and do not operate in areas where our services would violate local statutes. The availability of daya services may vary depending on your location and the legal environment in your jurisdiction. We maintain this approach to ensure that our operations remain compliant with diverse regulatory standards across regions where our platform may be accessed. Before accessing daya, users should verify that our services are available in their location. We do not name specific jurisdictions as legal or illegal; instead, we defer to each region's applicable law. Our terms of service outline the jurisdictional scope of our offerings in detail. If you are uncertain whether daya services are available in your location, we recommend consulting local legal resources or contacting our support team for clarification. Our commitment to jurisdictional compliance means that access to our platform may be restricted or terminated if we determine that a user's location falls outside our service area or if we receive legal notice requiring service termination. Members in Jakarta, Surabaya, Bandung, and Medan should verify local regulations before accessing our platform.
Account eligibility
Eligibility to open an account on daya is determined by the laws applicable in your jurisdiction. We do not impose a universal age or eligibility requirement across all regions; instead, we defer to the legal standards established by each jurisdiction. During account registration, you will be asked to confirm that you meet the eligibility criteria under your local law. Our verification process includes identity confirmation to ensure that account holders meet their jurisdiction's eligibility requirements. We collect government-issued identification documents to validate identity and age. If your jurisdiction specifies additional eligibility conditions, we may request additional documentation to confirm compliance. Our registration system is designed to prevent account creation by ineligible users, though we rely on user honesty and document verification to enforce these standards. We do not use age badges or account controls tooling as eligibility markers; instead, we verify eligibility through KYC documentation. If you have questions about your personal eligibility to open an account on daya, we recommend consulting your local gaming regulations or contacting our support team for clarification based on general legal frameworks. We reserve the right to close accounts if we determine that the account holder does not meet eligibility requirements.
Local-law responsibility
Users of daya are solely responsible for ensuring that their access and use of our platform comply with the laws and regulations of their own jurisdiction. We provide our services on the understanding that each user has independently assessed the legality of online gaming in their location before creating an account or placing any bet. We do not provide legal advice, and we do not warrant that our services are legal in any particular jurisdiction. The legal status of online gaming varies significantly across regions and can change over time. Some jurisdictions prohibit online gaming entirely; others permit it under specific conditions, licenses, or regulatory oversight. It is your responsibility to understand these distinctions and to act in compliance with your local law. We reserve the right to restrict or terminate access to our platform if we determine that a user's jurisdiction prohibits our services or if we receive legal notice requiring service termination. By creating an account and using daya, you acknowledge that you have made an independent assessment of the legality of online gaming in your location and assume full responsibility for compliance with local law. We are not liable for legal consequences arising from your use of daya in jurisdictions where online gaming is prohibited.
Data and privacy scope
We collect personal data from users to create accounts, verify identity (KYC), process deposits and withdrawals, and comply with anti-money-laundering regulations. This data includes your name, date of birth, contact information, government-issued identification numbers, proof of address, and banking details. We also collect transaction history, betting activity, device information, and account usage patterns for fraud prevention and platform security. Our full data handling practices are outlined in our privacy policyWe do not sell personal data to third parties. Data is stored securely and retained for the duration of your account plus a legally mandated retention period thereafter. You have the right to request access to the personal data we hold about you, and in some jurisdictions, you may request correction or deletion of your data subject to legal and regulatory constraints. Our data collection for KYC purposes is necessary for regulatory compliance and risk management. We use industry-standard encryption and security measures to protect your data from unauthorized access. If you have specific questions about how your data is collected, used, or stored on daya, our support team can provide additional detail during standard business hours.
Contact for legal inquiries
Users with legal questions, jurisdiction-specific concerns, or compliance inquiries should contact our support team. We provide English-language assistance during standard business hours. Our support channels are listed on the platform and accessible through your account dashboard. Response times vary depending on the complexity of your inquiry and support volume, but we aim to address legal and compliance questions within standard service windows. For formal legal notices or regulatory inquiries from government agencies, please refer to the contact information provided in our legal notice pageWe maintain a dedicated compliance team to handle jurisdiction-specific questions, regulatory submissions, and inquiries from local gaming authorities. If you believe our platform is operating in violation of your local law or if you have concerns about your jurisdiction's legal status regarding online gaming, we encourage you to report this concern through our support channels or to your local gaming regulator. We take all legal inquiries seriously and respond promptly to official requests from regulatory bodies.