daya Sportsbook & Live CasinoLiga 1, Premier League & MotoGP

Service availability

We at daya operate under jurisdiction-restricted access rules. Our service is available only in jurisdictions where online gaming and sports betting are permitted by applicable local law. We do not offer our services in jurisdictions where online wagering is explicitly prohibited. Account holders are solely responsible for verifying that their access and use of our platform comply with the laws and regulations of their own jurisdiction. Our geographic restrictions are enforced through IP verification during login and comprehensive address verification during the KYC process. Users should review their local legal framework before registration. Any account opened in a restricted jurisdiction is subject to suspension or closure without notice. We maintain a list of supported service areas on our website; this list is updated periodically as regulations evolve. Payment methods are geographically restricted as well — users outside supported regions cannot successfully complete deposits or withdrawals, regardless of account status.

Account eligibility

Account eligibility on daya is determined by applicable local law in the user's jurisdiction. We do not use age gates or self-declared eligibility; instead, account activation requires full identity verification through our KYC (Know Your Customer) process. Users must provide a government-issued photo ID and proof of residential address before any deposits or gaming activity is permitted. Our verification team reviews all documents and confirms eligibility under local law before account approval. The verification process typically takes subject to verification but may extend to several hours if documents require clarification. Once approved, users gain full access to all game categories, payment methods, and account features. If an account is flagged during KYC (duplicate identity, mismatch between documents, or geographic ineligibility), our support team will contact the user via email with next steps. Repeated failed verification attempts may result in permanent account closure. Users who do not meet local eligibility requirements are notified at that point and are not permitted to continue.

Local-law responsibility

Users of daya acknowledge that they are solely responsible for understanding and complying with the laws of their own jurisdiction regarding online gaming and sports betting. While we operate under jurisdiction-restricted access policies, we cannot guarantee that all users are accessing our platform from legal regions; users must make that determination themselves. Our terms of service explicitly state that by creating an account, users confirm they are of legal age and permitted to use our service under applicable law in their location. We strongly recommend that users review their local and national regulations before registration. Some jurisdictions impose additional restrictions on specific game types (slots, live casino, sports betting) or payment methods. It is the user's responsibility to understand these limitations. We do not provide legal advice, and our terms of service should not be construed as legal guidance. If a user is uncertain about the legality of our service in their location, they should consult a local legal professional before opening an account. Users who access our platform from prohibited jurisdictions do so at their own legal and financial risk.

Data and privacy scope

Our privacy policy (available at the link in the page footer) outlines the scope of data collection and use. We collect personal information during registration (email, password, full name, phone number) and during KYC verification (identity document details, residential address, proof-of-address documents). Additional data collected includes payment method details, betting history, device information, and IP address logs. This data is used for account management, fraud prevention, regulatory compliance, and payment processing. We do not sell personal data to third parties; data is shared only with payment processors, KYC verification vendors, and as required by law. All personal data is encrypted at rest using SSL 256-bit encryption and is transmitted securely over HTTPS. Users can request a full export of their personal data or request permanent deletion via our privacy-policy contact form. Data retention follows regulatory requirements in supported jurisdictions; typical retention is 7 years after account closure for financial records. Users aged under 18 are not permitted to hold accounts; any account opened by a minor is immediately closed upon discovery, and associated data is purged according to applicable child-protection regulations.

Contact for legal inquiries

Users with legal questions, compliance inquiries, or requests for formal correspondence should contact our legal team via the contact form linked in the footer under "Legal notice." All formal inquiries (GDPR requests, data-deletion requests, legal notices) are handled with priority and receive a response within 5–7 business days. Email inquiries should include your account username, the nature of your inquiry, and any relevant supporting documents. Response windows for legal matters are longer than standard support queries to allow for proper review and documentation. Users can also request legal clarification via live chat during support hours (08:00–22:00 local time, seven days a week), though complex legal matters are escalated to our legal team and answered via email. Our support team operates in English and Indonesian. All correspondence relating to account disputes, payment issues, or regulatory questions is logged and retained as required by law. Users outside our main support hours can submit inquiries via email and will receive a response within the standard window. For urgent legal or compliance matters, mark your email subject line "URGENT" to ensure priority handling.